In light of our generally sound support response times, and the occasional delays we've recently experienced (as in US-Webdesigner's note) due to reasons beyond my control, I thought I'd post a note of clarification for everyone on what's up.

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Everyone @Wiccle Fusion,

I wish to apologize on behalf of everyone at Wiccle Limited for the recent on-site support delays. A fair month's backlog of customer WWB website work landed on my desk at the end of my holidays as the result of some unfortunate incidents with two of our former trainee employees — who among other things deleted massive amounts of data and wiped hard-drives at the end of their episode of madness. (They have recently received a love letter from our lawyer, and we will do everything in our power to ensure they will be held duly responsible for the deliberate damages caused.)

The resulting backlog is due to complete in the course of next week from my side, and Marek and Richard (our other two designers/developers at Galway) have also gone out of their way to try and get everything sorted out in the aftermath of this production setback — thanks guys! (We have had a fair bit of WWB-based website development work going on to keep everyone funded and fed while our software sales are picking up — we all have our livelihoods invested in this project.)

I have been burning the midnight oil — and every other type of oil at my disposal — to try to stay on top of everything, including the customer support here, but on some days with 12+ hours of code already down (like today), it's been a bit hard to muster the strength to (study and) write in detailed technical replies at hours well past midnight. I have reiterated this in a meeting we had today, emphasizing that sufficient time must be budgeted for me to be able to tend to everything here in a timely manner.

I will do a full round of thorough replies in the course of tomorrow, and whatever other work there may be will happen only after that, if there's time left over. Where I haven't been able to respond timely, I've done my best to compensate by ensuring the answers I give provide solutions with one shot. Thank you all for your patience with regards to this. (If someone wants to send fan e-mail to the guys behind the bulk of the support and software update delays that are affecting all of you, I'll be happy to pass it on.)

Promoting and supporting our CMS platforms for the global audience is our primary objective and mission statement, and is something we are determined to invest into on every level as much as humanly possible. If it were up to me alone, I'd do nothing but expand the CMS and cater to the crowd here.

Regards,
Markus

To put a positive spin on things keeping me away from support at times (having just concluded today's batch of code!), whenever I'm working on whatever WWB customer work and custom code for them, something useful always grows for our CMSes as an intentional side-effect.

As an example, as a result of tonight's session on wrapping up a tour booking engine written from a scratch, we now have a light general-purpose database manager that automatically generates matching forms for all tables, with standard add/edit/delete options, along with a multi-edit option, "return" link fetching from page history for form pages, etc.

Plugs in with any and all custom tables (as long as they have a primary key field), coded to be fully portable, integrates with builder as a new type. Need to eventually extend this to accommodate all field types with appropriate input types (select for enum, etc.), as well as to directly modify database structures.

Coming up for the next release — this'll be integrated further for example as an "admin power editor icon" next to regular icons in all module content, so you can tweak entries' database data directly wherever necessary. It's rarely idle at this end of the world....