Reporting bugs: How to do it efficiently. Please follow these guidelines when reporting a bug in the forums. It'll let us handle bug reports and fix bugs efficiently, leaving time for dev work proper.
- Name the thread descriptively and with a prefix: "Bug: Image uploading fails"
- Provide an URL (just make sure the query string is right) that shows the exact page on which the error occurs.
- Explain precisely what you do right before the problem occurs, step by step.
- Attach a screenshot / screenshots if possible.
We need to first of all be able to duplicate the bugs you report. For that, the above is necessary. If we can't replicate the bug in our test environments, I will need access to the server on which the bug occurs --- first of all to discover what causes it and why, and second to find and test a solution in the actual bug environment. (If I can't duplicate it, I have no guarantees the attempted fix will work for you.)
Please do not post any login details into the forums, ever. If necessary, send them by e-mail to markus -a- wiccle.com. If your problem is related with a security issue, do not post the full example URL into the open --- just include the part following your domain.
